Pet Loss FAQs | Local Pet Cremation Services

Families come to us with questions every day. Questions about our pet cremation and burial services, how to hold a pet funeral, or how to best cope with pet loss. We’ve included the most common ones here, but, if yours isn’t listed, we ask only one thing: call us at 919-529-5949. We’ll get you the answer you need.

  • What is Water Cremation?

    Alkaline hydrolysis is essentially an accelerated version of what takes place during natural decomposition. A combination of gentle water flow, temperature, and alkalinity is used to accelerate the natural course of tissue hydrolysis. At the end of the process, the body has been returned to its basic building blocks, dissolved in the water. Remember – the bodies of our beloved pets are over 60% water to begin with! Similar to cremation, the only solid remains are the mineral ash of the bones.

  • Do I have to purchase a casket for my pet's cremation?

    No. Often family members will wrap their pet in a favorite blanket or some other personal article of meaning to the pet or family members.

  • Are all pet crematories alike?

    In short, no. Because most states do not regulate pet crematories, the quality of facilities, services, and staff can vary widely.

  • How long after my pet's death will it take to receive the urn?

    We guarantee a quick response when your pet dies, either at your home or vet clinic. We always respond immediately and take your pet into our care right away. This means we are able to return your pet’s cremated remains within 3-5 business days.

  • What if my pet dies at home?

    We always have professional staff “on call” 24 hours a day, every day of the year, which means we’re ready to respond immediately to take your pet into our care whenever you may need our services. Never hesitate to call on us–day or night.

  • Is there only one type of pet cremation?

    No. Basically, there are two types of pet cremations. Alkaline hydrolysis is the gentle method we chose. The other is through intense heat and burning, which destroys some of the solid remains in the process.

  • What questions should I ask my veterinarian or pet cremation provider?

    We advise that you ask these very important questions:

    • Where is the crematory located?
    • When can I come and inspect it? 
    • When will my pet be cremated and then be ready for pickup?
    • How do I know I am going to get back my pet’s cremated remains?

  • How much does cremation cost?

    We offer a number of ranges of cremation based on the weight of your pet. Please call one of our experienced pet loss professionals who will give you specific pricing information, and answer any other questions you might have.

  • Is an urn required and where do I get one?

    We use a very simple, yet dignified urn in all of our cremation offerings. Additionally, your family has the option of purchasing a more appropriate memorial urn.  We offer an assortment of memorial urns, jewelry, garden stones, and other keepsake items, and invite you to browse our online selection.